Customer satisfaction is our top priority. We want you to receive 5 star customer service. If there is a problem with your item or our service, please let us know and we will do our best to make things right. If you have any questions or concerns, please don't hesitate to contact us.
• We accept PayPal, credit cards, money orders, and cashier’s checks.
• We appreciate receiving payment within a week. Please contact us if your payment will take longer and we will make arrangements with you.
• Payment must be received and cleared before we will ship your item.
If you have any problems with our checkout system, please contact us and we will help you.
If your purchase is a gift, please let us know. We are always happy to include a small note for you.
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• Free parcel post shipping within the United States. Upgraded domestic shipping and international shipping options are available at checkout.
• Mailing time: We try to ship items within 24 to 48 hours of receiving payment. If shipping time is critical, please let us know before ordering.
• Delivery time: In our experience, from our location, priority mail packages are usually delivered within a week. Parcel post packages may take up to two weeks.
• Alternate addresses: If you need your package shipped to a different address, please make arrangements with us before making your purchase.
• Shipping Cost: In most cases we offer shipping options. Priority mail is more costly than parcel post mail, but usually arrives more quickly. Due to recent postal rate increases and added dimensional weight requirements on larger packages, the priority mail option may seem very expensive on our large items.
• Delivery confirmation: We provide free delivery confirmation service on our U.S. parcels. The post office scans a package upon delivery to show both parties that it has been delivered. As an added bonus, they sometimes provide tracking information for packages while they are enroute to their destination. They do not always provide this service though. It seems to be hit and miss.
• International Orders: Countries that we ship to: We will only ship to the following countries: The United States, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greenland, Hong Kong, Iceland, Ireland, Israel, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, South Korea, Spain, Sweden, Switzerland, Ukraine, and United Kingdom. If your country is not on this list, we will not ship to you. Please contact us if you have any questions.
We generally ship packages that are less than 4 pounds with first class mail international. If packages are over 4 pounds, we typically use priority mail international.
• International tracking: If you need your package to be trackable you will need to spend more money. If you want tracking, you will need to choose express mail shipping. If you don't see the express mail option, please email us for a shipping quote.
• Customs: We declare the actual value on our customs labels. You may have to pay an additional customs duty in your country.
• We have a no hassle return policy
• If you are unhappy with your purchase, please contact us within 3 days of receipt and let us know why.
• As long as your item is still in brand new condition, we will be happy to refund your money.
• We will need to receive and inspect your return before a refund will be given.
• We do not refund shipping charges.
• On items, that were purchased with free shipping, we will deduct our actual shipping costs from your refund amount.
• To speed up the refund process, please include your item number with your return.
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