At Sightwaves we constantly
strive to make your ordering experience as worry-free as possible. Be
sure to email email@example.com
if you have any concerns, need fitment information for your vehicle or have any
Sightwaves Shipping Information & Procedures
As a general rule, we will not ship our products to addresses different than
the billing address of the credit card used in the transaction. For more
information, please email Sightwaves Customer Service at firstname.lastname@example.org.
Wheel and/or Tire Shipping: Shipping charges on ALL wheel or wheel
package purchase will be determined before processing. Due to variances
in costs per zip code, shipping charges shown in shopping cart are not valid
for wheel, tire and/or wheel & tire purchases and you will be notified
regarding actual shipping rates before your item(s) are processed.
Shipping Within the United States: All products will be shipped
UPS Ground Delivery (3-5 business day average). Express Shipping is
available upon request.
In our effort to keep shipping costs down for all of our customers, we utilize
ground transportation and charge a flat fee of $15.00 for the first item to be
shipped and $8.00 for each additional item for items, not including wheels,
tires and/or wheel & tire packages. Ground shipments are
usually delivered within 1-4 business days in the continental U.S.
For express shipments (2nd Day Guaranteed - not including rural areas), we
charge a flat fee of $25.00 for the first item to be shipped and $15.00 for
each additional item.
Orders which exceed standard weight or size for above shipping options will be
charged the exact shipping charge.
Shipping Outside the United States: Cost and delivery times will
vary by country. Shipping charges in checkout DO NOT reflect actual
shipping charges outside the U.S. Client will be notified of actual
shipping charges and/or options prior to order being processed.
Sightwaves Return Policy
We strive to keep our customers satisfied by offering quality products,
professional service and competitive pricing. Our return policy is
consistent in maintaining the best value and highest service level for all of
1. If we made a mistake, and shipped the wrong product or there are fitment
problems due to our mistake, we will issue a full refund and will pay for
freight charges incurred in returning or exchanging the product.
2. Tires: The purchase price will be refunded, less a $100
restocking fee, upon receipt of the returned unused merchandise. The
customer is responsible for all freight charges unless we shipped you the wrong
product (defined as different than what you ordered).
3. Wheels: The purchase price will be refunded, less a $100
restocking charge, upon the return and inspection of the wheels. The
wheels must not have been mounted. The customer is responsible for all freight
charges unless we shipped you the wrong product.
4. Tire and Wheel Packages: There are no returns on Wheel &
Tire packages unless there are fitment problems due to our mistake or we shipped
you the wrong product. In such cases, a full credit will be issued and we will
pay for freight charges incurred for returning or exchanging the product.
5. Special Orders: There are no returns on special order items.
6. Return Authorization Number: Please email customer service at email@example.com
to obtain a return authorization number prior to returning the product.
All returns must be completed within 30 days from the purchase date. All
returns must be in original boxes and properly packaged.
7. Defective Products: Packages must have an RGA# clearly marked
on the box and must be sent back prepaid. Upon verification of defect,
credit will be issued OR replacement item will be shipped.
Sightwaves Cancelled Order Policy
Sightwaves will not charge for
orders cancelled due to backorder status or our error. Orders processed
and then cancelled prior to shipping (except special orders) are charged $100
or 20% processing fee, whichever is less. There are no cancellations of special
Wheel and/or Tire Fitment
Our recommended tire and wheel
packages are built to fit your vehicle as is, without modification. We
double-check all orders prior to shipment to make sure our website
recommendations were accurate. In order to properly assist you, you must
advise us of any modifications you have made to your vehicle such as brake
upgrades, lowering kits, or other suspension modifications. If we sell
you a recommended package that does not fit your vehicle we will issue a full
credit (including shipping) toward an exchange package. If you have any
questions about fitment, please email us at firstname.lastname@example.org. When e-mailing,
be sure to include the year, make, and model of your vehicle and any
modifications you have made such as lowering kits or brake upgrade kits.
Plus sizing is accomplished by
combining a larger diameter wheel with a lower profile tire than the original
equipment. It is important to maintain the same overall height of the
plus sized tire and wheel package within 3% of the original equipment.
Plus Sizing may increase steering response, improve dry handling, enhance
cornering ability and provides a dramatic aggressive appearance.
Extreme plus sizing could adversely affect the braking system and handling of
the vehicle. Our recommended tire and wheel packages are designed to
safely enhance the performance of your vehicle. If you purchase a tire
and wheel package that is not recommended by us to fit your vehicle, we do not
take any responsibility for the fitment of the package or the safety and
performance of the vehicle. Extreme plus sizing can lead to premature
wear of suspension components, brake failure, poor wet pavement handling, risk
of loss of control and vehicle rollover. It is the purchaser’s sole
responsibility to assure that their vehicle can safely support the increased
weight of the plus sized tire and wheel package. Prior to shipping tire
and wheel packages that we do not recommend, a signed waiver must be faxed to
Use of Sightwaves Website and Tools
Use of any application or
sections of the Sightwaves.com website including but not limited to the wheel
selector, tire selector, accessories selector, and all search utilities are at
the discretion and risk of the user. Sightwaves.com will not take any
responsibility for damages, physical, mental, or electronic as a direct or
indirect result of using Sightwaves.com and any of its sections. The
vehicle, tire and wheel selectors have been designed for the convenience of
making an informed decision about the purchase of tires and wheels. We
cannot be responsible for fitment or other problems in any case where tires and
or wheels were not purchased directly from Sightwaves.com.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we
provide this notice explaining our online information practices and the choices
you can make about the way your information is collected and used. To
make this notice easy to find, we make it available on our homepage and at
every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or
submitted on the Sightwaves.com website. On some pages, you can order
services, make requests, and register to receive materials. The types of
personal information collected at these pages are:
On some pages, you can submit information about other people. In this
circumstance, the types of personal information collected are:
The Way We Use Information
We use the information you provide about yourself when subscribing to our
service.. We do not share this information with outside parties except to the
extent necessary to complete that subscription.
We use the information you provide about someone else to deliver the
information in the manner in which you requested through our service. We
do not share this information with outside parties except to the extent
necessary to complete that delivery.
We use return email addresses to answer the email we receive. Such
addresses are not used for any other purpose and are not shared with outside
We use non-identifying and aggregate information to better design our website
and to share with advertisers. For example, we may tell an advertiser
that X number of individuals visited a certain area on our website, or that Y
number of men and Z number of women filled out our registration form, but we
would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided
to us online in ways unrelated to the ones described above without also
providing you an opportunity to opt-out or otherwise prohibit such unrelated
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct
use of information, we have put in place appropriate physical, electronic, and
managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For
that reason, we never collect or maintain information at our website from those
we actually know are under 13, and no part of our website is structured to
attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect
online and maintain by accessing your secure administration account or sending
an email email@example.com.
We use this procedure to better safeguard your information.
To protect your privacy and security, we will also take reasonable steps to
verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email at firstname.lastname@example.org.
Sightwaves is your best source
for the hottest luxury automotive wheels, wheel and tire packages, audio and
video equipment and accessories for your car, truck or SUV. We
specialize in providing only the absolute best products, from the most
respected and desired manufactures today.
Visit Sightwaves.com frequently, as we strive to keep the newest
automotive aftermarket products current and we're constantly moving inventory
quickly to keep your costs as absolutely low as possible.
Sign up for our newsletter at the bottom of our homepage to stay informed via
email regarding our specials, promotions and new items that simply won't
You can be confident in your wheels, or wheel and tire package purchased on
Sightwaves.com are correctly fitted to your vehicle, as we confirm the vehicle
the wheels will be fitted on before any wheels or wheel and tire purchased
leaves our warehouse. All wheels and wheel and tire packages are backed
by our 100% Fitment Guarantee.
Our Commitment to Expertise
The Sightwaves staff, your
Automotive Specialty Experts, consists of automotive enthusiasts professionally
trained to provide friendly assistance for your automotive parts
purchases. Whether you talk to a member of our sales department directly
or via email,
you’ll receive the same expert advice and information derived from extensive
experience, dedication and years of service.
We understand the investment and passion you've put into your vehicles
and you can be assured that we take the same care and attention to detail when
providing advice for your aftermarket parts purchases and by only
shipping top-quality products.
Our one and only goal is your complete satisfaction.