At Sightwaves we constantly strive to make your ordering experience as worry-free as possible.  Be sure to email info@sightwaves.com if you have any concerns, need fitment information for your vehicle or have any questions. 

Sightwaves Shipping Information & Procedures

As a general rule, we will not ship our products to addresses different than the billing address of the credit card used in the transaction.  For more information, please email Sightwaves Customer Service at info@sightwaves.com.

Wheel and/or Tire Shipping:  Shipping charges on ALL wheel or wheel package purchase will be determined before processing.  Due to variances in costs per zip code, shipping charges shown in shopping cart are not valid for wheel, tire and/or wheel & tire purchases and you will be notified regarding actual shipping rates before your item(s) are processed.
 
Shipping Within the United States:  All products will be shipped UPS Ground Delivery (3-5 business day average).  Express Shipping is available upon request. 

In our effort to keep shipping costs down for all of our customers, we utilize ground transportation and charge a flat fee of $15.00 for the first item to be shipped and $8.00 for each additional item for items, not including wheels, tires and/or wheel &  tire packages.  Ground shipments are usually delivered within 1-4 business days in the continental U.S.

For express shipments (2nd Day Guaranteed - not including rural areas), we charge a flat fee of $25.00 for the first item to be shipped and $15.00 for each additional item.

Orders which exceed standard weight or size for above shipping options will be charged the exact shipping charge.

Shipping Outside the United States:  Cost and delivery times will vary by country.  Shipping charges in checkout DO NOT reflect actual shipping charges outside the U.S.  Client will be notified of actual shipping charges and/or options prior to order being processed. 

Sightwaves Return Policy

We strive to keep our customers satisfied by offering quality products, professional service and competitive pricing.  Our return policy is consistent in maintaining the best value and highest service level for all of our customers. 

1. If we made a mistake, and shipped the wrong product or there are fitment problems due to our mistake, we will issue a full refund and will pay for freight charges incurred in returning or exchanging the product.
2. Tires:  The purchase price will be refunded, less a $100 restocking fee, upon receipt of the returned unused merchandise.  The customer is responsible for all freight charges unless we shipped you the wrong product (defined as different than what you ordered).
3. Wheels:  The purchase price will be refunded, less a $100 restocking charge, upon the return and inspection of the wheels.  The wheels must not have been mounted. The customer is responsible for all freight charges unless we shipped you the wrong product.
4. Tire and Wheel Packages:  There are no returns on Wheel & Tire packages unless there are fitment problems due to our mistake or we shipped you the wrong product. In such cases, a full credit will be issued and we will pay for freight charges incurred for returning or exchanging the product.
5. Special Orders:  There are no returns on special order items.
6. Return Authorization Number:  Please email customer service at info@sightwaves.com to obtain a return authorization number prior to returning the product.  All returns must be completed within 30 days from the purchase date.  All returns must be in original boxes and properly packaged.
7. Defective Products:  Packages must have an RGA# clearly marked on the box and must be sent back prepaid.  Upon verification of defect, credit will be issued OR replacement item will be shipped.
 
Sightwaves Cancelled Order Policy

Sightwaves will not charge for orders cancelled due to backorder status or our error.  Orders processed and then cancelled prior to shipping (except special orders) are charged $100 or 20% processing fee, whichever is less.  There are no cancellations of special ordered items.
 
Wheel and/or Tire Fitment

Our recommended tire and wheel packages are built to fit your vehicle as is, without modification.  We double-check all orders prior to shipment to make sure our website recommendations were accurate.  In order to properly assist you, you must advise us of any modifications you have made to your vehicle such as brake upgrades, lowering kits, or other suspension modifications.  If we sell you a recommended package that does not fit your vehicle we will issue a full credit (including shipping) toward an exchange package.  If you have any questions about fitment, please email us at info@sightwaves.com.  When e-mailing, be sure to include the year, make, and model of your vehicle and any modifications you have made such as lowering kits or brake upgrade kits.

Plus Sizing

Plus sizing is accomplished by combining a larger diameter wheel with a lower profile tire than the original equipment.  It is important to maintain the same overall height of the plus sized tire and wheel package within 3% of the original equipment.  Plus Sizing may increase steering response, improve dry handling, enhance cornering ability and provides a dramatic aggressive appearance.
 
Extreme plus sizing could adversely affect the braking system and handling of the vehicle.  Our recommended tire and wheel packages are designed to safely enhance the performance of your vehicle.  If you purchase a tire and wheel package that is not recommended by us to fit your vehicle, we do not take any responsibility for the fitment of the package or the safety and performance of the vehicle.  Extreme plus sizing can lead to premature wear of suspension components, brake failure, poor wet pavement handling, risk of loss of control and vehicle rollover.  It is the purchaser’s sole responsibility to assure that their vehicle can safely support the increased weight of the plus sized tire and wheel package.  Prior to shipping tire and wheel packages that we do not recommend, a signed waiver must be faxed to our office.

Use of Sightwaves Website and Tools

Use of any application or sections of the Sightwaves.com website including but not limited to the wheel selector, tire selector, accessories selector, and all search utilities are at the discretion and risk of the user.  Sightwaves.com will not take any responsibility for damages, physical, mental, or electronic as a direct or indirect result of using Sightwaves.com and any of its sections.  The vehicle, tire and wheel selectors have been designed for the convenience of making an informed decision about the purchase of tires and wheels.  We cannot be responsible for fitment or other problems in any case where tires and or wheels were not purchased directly from Sightwaves.com.

Our Commitment To Privacy
Your privacy is important to us.  To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.  To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.


The Information We Collect
This notice applies to all information collected or submitted on the Sightwaves.com website.  On some pages, you can order services, make requests, and register to receive materials.  The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
(etc.)

On some pages, you can submit information about other people.  In this circumstance, the types of personal information collected are:

Name
Address
Email address
Phone Number
(etc.)


The Way We Use Information
We use the information you provide about yourself when subscribing to our service.. We do not share this information with outside parties except to the extent necessary to complete that subscription.

We use the information you provide about someone else to deliver the information in the manner in which you requested through our service.  We do not share this information with outside parties except to the extent necessary to complete that delivery.

We use return email addresses to answer the email we receive.  Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers.  For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important.  For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.


How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by accessing your secure administration account or sending an email info@sightwaves.com.  We use this procedure to better safeguard your information.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.


How To Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email at info@sightwaves.com.

Sightwaves is your best source for the hottest luxury automotive wheels, wheel and tire packages, audio and video equipment and accessories for your car, truck or SUV.   We specialize in providing only the absolute best products, from the most respected and desired manufactures today.

Visit Sightwaves.com frequently, as we strive to keep the newest automotive aftermarket products current and we're constantly moving inventory quickly to keep your costs as absolutely low as possible. 

Sign up for our newsletter at the bottom of our homepage to stay informed via email regarding our specials, promotions and new items that simply won't last!

You can be confident in your wheels, or wheel and tire package purchased on Sightwaves.com are correctly fitted to your vehicle, as we confirm the vehicle the wheels will be fitted on before any wheels or wheel and tire purchased leaves our warehouse.  All wheels and wheel and tire packages are backed by our 100% Fitment Guarantee.

 
Our Commitment to Expertise

The Sightwaves staff, your Automotive Specialty Experts, consists of automotive enthusiasts professionally trained to provide friendly  assistance for your automotive parts purchases.  Whether you talk to a member of our sales department directly or via email,  you’ll receive the same expert advice and information derived from extensive experience, dedication and years of service.

We understand the investment and passion you've put  into your vehicles and you can be assured that we take the same care and attention to detail when providing  advice for your aftermarket parts purchases and by only shipping top-quality products.


Our one and only goal is your complete satisfaction.