Welcome to Masato Online
Enterprises
The
website you are viewing is one of many operated by Masato Online
Enterprises. We have been online since early 1998. We
have been supplying electronics, gadgets,
toys and
genre videos and music online since 1998.
The focus of Masato
is to provide quality gaming products, accessories, gadgets,
rare
foreign-genre movies and other items to customers worldwide.
Our
infrastructure, large warehouses spread across the globe,
and experienced team allow us to guarantee a smooth delivery
of
products to your door. We are committed to customer satisfaction. Our
long and close relationship with our shipping partners also add to the
security of your orders. If you have purchased from us before, then you
will know that we are professional and serious about keeping customers
happy.
Register with our websites and accrue points to redeem free prizes. The
more you shop with us, the more you win!
Where we ship
Worldwide
direct to any country via overnight delivery or your
choice of shipment
method, and orders will ship out within 24 hours of you placing your
order (if placed on a business day). You can track the packages as they
are shipped through our tracking links (Express shipments only). We
offer a money back guarantee that your order reaches you safely!
We ship orders from several locations in the US, Hong Kong, Taiwan,
Japan, and are expanding to add some more locations.
Shipping rates and transit
time
Shipping starts at $5 per order, and varies slightly depending on your
actual shipping address. Items usualy ship
registered air-mail unless otherwise requested. The actual
shipping charges are calculated according to package weight and your
actual shipping address. Usually, the more items you buy, the per-item
shipping rate will decrease.
Transit Time
Express: about 1 to 5 business days after shipping.
Air Mail: about 5 to 10 business days after shipping.
Surface Mail / Sea Air Land (SAL): 2 to 6 weeks after shipping. Maximum
could be 8 weeks.
Contact Us
If
you have additional questions, including topics like payment methods,
shipping options, etc., please check our FAQ pages. Or write to us via any
product page by following the "contact us" links.
Contact us: Click the "Contact us" tab.
eMail: service@globalEasySell.com (fast response)
Google
Talk (preferred): www.store.GlobalEasySell.com@gmail.com
MSN
Messenger: global_service@masatoOnline.com
Postal mail: Masato Online Enterprises, c/o GlobalEasySell.com, 5500
Walnut Grove Circle, Struthers, OH 44471, USA
Guarantee
All
items are brand new factory sealed.
Privacy
We
respect your privacy and none of your personal information is ever
shared with a third-party unless you consent such.
Customs duties and
VAT
These
are all pre-paid. In case you have to pay any duties/VAT for any
shipment from us, let us know and we will fully re-imburse.
Returns/Refunds
If
you are not 100% satisfied with your purchase, all you need to do is to
drop us an email, and we will either replace it or refund it!
We
offer a 30-day no-questions asked return policy. There is
also a
90-day exchange-only return
policy.
Return
address:
Varies. Please ask for an RMA before returning merchandise (Return Merchandise Authorization).
Other regions: Contact us first.
In Hong Kong (confirm with us to secure a return authorization first):
Chan
Lup Wai Hongkong Mansion, 10/floor, flat L, 1, Yee Wo St, Hong Kong
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