WARRANTY INFORMATION
All products are warranted to be free from any defects in material or workmanship. We offer a 3 Month limited warranty on products that are installed by a professional plumber. Under this warranty we will repair or replace any defected product. ModernDanish.com does not make any further warranties, expressed or implied. The warranty does not cover normal wear and tear, improper installation, alterations, improper repairs, improper use, and damage due to negligence or improper maintenance. None of our products are UPC code approved, please check with your local plumbing codes to determine if our products will work for your project.
SHIPPING and FREIGHT
*We ship all items with signature required for your protection as well as ours. We can not remove the signature required but can re-route the package to an address where you will be able to provide the signature. This service has a fee of $10.00 payable at time of address changeas we are charged this fee by our shipping carrier.
* We do not ship to P.O. Boxes.
* All Items must be inspected at the time of delivery or within 10 days to ensure that we are able to file a claim should there be damage.
* FREIGHT CLAIMS- ModernDanish.com is not responsible for damages occurring during transit. All packages must be inspected by the purchaser immediately upon delivery and must be noted on the bill of lading prior to the carrier leaving the site. All visible and concealed damages should be noted on the freight bill and signed by the freight driver. The purchaser is responsible for filling any damage claims against the carrier.
The customer must notify the Moderndanish.com Customer Service team via phone or email within 10 days of receipt of the damaged product. We have very strict limitations by our shipping company in order to be paid for the claims. We will handle the filing of the claim and have the product picked up from you. FedEx will generally pick up the item within 2 business days.
* Replacement of damaged products will be done once we confirm pick up from the shipping carrier.
* If the item is out of stock, reasonable replacement items will be suggested and a store credit issued.
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FREIGHT CLAIMS
ModernDanish.com is not responsible for damages occurring during transit. All packages must be inspected by the purchaser immediately upon delivery and must be noted on the bill of lading prior to the carrier leaving the site. All visible and concealed damages should be noted on the freight bill and signed by the freight driver. The purchaser is responsible for filling any damage claims against the carrier.
RETURNS & EXCHANGES
Exchanges & Defects
1-15 DAYS: Items are refundable (Via the method you paid) with a 20% restocking fee or Store Credit with a 20% restocking fee.
16-30 DAYS: Items are returnable with a 20% restocking fee and Store Credit Only.
31-45 DAYS: Items are returnable with a 30% restocking and Store Credit Only.
46-90 DAYS: Items are returnable with a 50% restocking fee as long as you have the ORIGINAL email confirmation of your order.
91 DAYS and OVER: Items ARE NOT RETURNABLE.
As always the customer is responsible for shipping the item back to us in the original packaging and in sellable condition. The item must have never been installed. If the item is returned to us damaged, the customer is required to file the claim with the carrier they choose to ship the item back. No store credit or refund will be given by Moderndanish.com. We strongly suggest that on the return shipment you purchase insurance with the carrier of your choice.
Defective Merchandise: If the customer receives an item they feel is defective, the customer must ship the item back to us at their expense. If we determine the item to be defective, a replacement will be shipped back to the customer at the expense of Moderndanish.com. NO refund will be given, ONLY a replacement or exchange will be allowed.
Damaged Items: Moderndanish.com takes great care in packaging our products, but sometimes mishandling does occur on the part of the shipping company, so we suggest that you open every box no matter what the condition of the package is at delivery. If you receive an item damaged during shipping, you must notify Moderndanish.com via email or phone within 10 days of receipt. We are very limited by our shipping company in filing claims for the merchandise after 10 days. Failure to notify us with in the 10 days does not guarantee that a replacement will be given. NO refund for damaged items will be given. ONLY a replacement or exchange will be offered.
Natural stone may contain viens. These viens do NOT hinder the usability of the stone sinks. Each one is truely different and beautiful in its own way. If you are not happy with the sink you recieved please follow our return policy located above.
INSPECTION
All items are fully inspected to help avoid shipment of defective products.
Defects are handled on a case-by-case basis and procedures vary by manufacturer.
- The customer must send the defective product back at their expense.
- All items claimed as defective are inspected upon return receipt. If the item is found to be without defects, the item will be returned to the customer; a credit will not be provided. Customer pays for return shipping to receive their products back and may make this payment with a major credit card.
- ! Please do not attempt to return any item you feel is defective to ModernDanish.com without a Return Authorization Number from our Customer Service. We are not responsible for products sent back to us without an authorization. Please review the RETURNS & EXCHANGES POLICY of ModernDanish.com for additional information.
- Please contact us by email at service@ModernDanish.com to request a Return Authorization Number. Our hours of operation are on the Contact Us page of our site.
- ModernDanish.com will make every reasonable attempt to ensure your replacement item is shipped out as soon as possible, unless these items are out of stock. In the event that the replacement items are out of stock, reasonable alternatives will be suggested to remedy your situation on a case-by-case basis.
- If applicable ModernDanish.com will repair the defective item upon receipt and return the repaired product to the customer within 10 business days. ModernDanish.com will not reimburse the freight and insurance for items returned due to a manufacturer’s defect. The shipping cost of the item will be the customer’s responsibility.
OUTLET STORE DISCLAIMER.
The Modern Danish Outlet Store is where you might find products such as sinks, furniture, bathroom vanities, pedestals, lighting and other products we have as Overstock, Clearance products, Refurbished, Returns, Slightly Damaged, Products with Blemishes. All Sales are Final. The product photos shown in the Outlet Store are original stock photos of the products which do not show the product in its current state. To determine the condition of an item in clearance, carefully read the product description before purchasing. If a clearance item is damaged in shipping, the cost of the product minus shipping will be given back in the form of a store credit.
CANCELLATIONS.
If an order that was paid by a credit card has been cancelled prior to shipment, the payment will be fully refunded minus a $25.00 administrative fee. Administrative fees are non-reversible. Please note that we consider your product to be "shipped" when it has been picked from our stock and labeled for shipment with the freight carrier. After products are considered “shipped,” cancellations are treated as returns and subject to the restocking fee and non-refundable shipping charges.
- All Special Orders are Non Refundable and Non-cancelable after payment is received – no exceptions.
PAYMENTS.
ModernDanish.com accepts all major credit cards and Pay Pal. We also accept personal checks and money orders which are subject to bank approval; this may delay you shipping date by 7-10 business day or longer depending on the bank. E- checks from PayPal are considered checks and treated accordingly.
SUBMITTED CONTENT AGREEMENT.
By submitting content to ModernDanish.com and/or affiliates such as videos, photos, stories, testimonials or any content, you are in agreement that we may use these articles of content for promotional or advertising purposes. Upon submission of article(s) of content you waive all copyrights and any rights over these materials. Upon submission we inherit the right to alter article(s) of content in any way. We reserve the right to change this agreement at any point in time with no notification.
PRODUCT PHOTO POLICY
We at ModernDanish.com strive to offer the very closest pictures of our products shown on ModernDanish.com and related sites we can bring to you.
The nature of our mainly hand crafted and sometimes hand painted items does leave room for slight variations. You should not solely rely on the exact image and expect the items to look exactly as pictured for your purchase. Some of the images are listed to only to highlight a certain feature, product design, product finish, etc and different lighting effects are used to get these for you … (Example: A stone sink may vary in color and appearance in general because it is a natural stone, all stone is unique and hence all stone sinks will look different from one sink to the next.) You are responsible for reading product descriptions carefully as well as titles or any other product information provided. ModernDanish.com or affiliates do not take responsibility for the quality or accuracy of product images or sales resulting from the image on the site. If you have any questions in regards to the product please email Customerservice@moderndanish.com BEFORE placing your order with us to ask all product questions and fully understand the product you are buying.
Acceptance of these ModernDanish.com Web Site Policy Procedure and any other Terms and Conditions, Return Policies, and Other Policy Terms and Conditions that exist elsewhere on this site.
By using this site, you signify your agreement to the terms and conditions of this ModernDanish.com Web Site Policy as well as other policies and other terms and conditions. If you do not agree to these terms and conditions, please do not use the site or place orders with ModernDanish.com We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for any changes. Your continued use of the ModernDanish.com Web Site following the posting of any changes to these terms shall mean that you have accepted those changes. If you have any questions or concerns, please email us at Service@ModernDanish.com.
Miscellaneous Policies
Home Inspections: We do not provide documentation to pass home inspections.