ihomestore Terms and Conditions
These are our Terms and Conditions of Sale
Please read these terms and conditions (“Terms”) carefully before placing an order as they affect your legal rights and liabilities. By purchasing an item(s), you agree to be bound by these Terms.
If you have any questions, please email us before you purchase:
In the unlikely event that problems arise, please contact us and we will do our best to resolve any issues you may have.
1. Definitions and Interpretations
1.1 In these Terms:
“Contact Address” means Our address at Unit N, Langlands Business Park,
Uffculme, Devon, United
Kingdom, EX15 3DA;
“Contract” means these Terms and the Order;
“Consumer” means any natural person who, in entering into the
Contract, is acting for purposes which are outside his
"Consumer Sales” means sales made to a Consumer;
“Disclaimer” means Our standard disclaimer in force from time to
time as set out on this Website;
“Goods” means the items which you buy from Us;
“Order” means the order for Goods placed by you and accepted
by Us subject to these Terms;
“Returns Procedure” means Our standard returns policy in force from time to time as set out in the Contract or on the Website;
“Us”, “Our” means Youngs International Limited whose address for
service is the Contact Address;
“Website” means this website identified by the URL
“Working Day” means Monday to Friday between the hours of 9am and 5pm but not any day which is a public holiday in the UK.
1.2 In these Terms references to “in writing” shall include e-mail.
2. Product Information
2.1 We have made all reasonable efforts to accurately display the colours and designs of the Goods for sale on Our Website. You acknowledge and accept that designs, colours, shapes and patterns shown on the Website are approximate only. Colours in particular may differ due to your own computer’s visual settings and hardware.
2.2 In a Consumer Sale, if the Goods you have Ordered are not available in the colours you have requested we will notify you of the colours currently available. Your Order will not be accepted and you may then resubmit your Order for the Goods in an available colour.
3. The Formation of the Contract between You and Us
3.1 How to Order
Please use the “Shopping Cart” system on this Website to place an Order. Once you have placed an Order we will contact you confirming receipt of your Order. This confirmation does not mean that your Order has been accepted.
We must receive payment in full for the Goods before your Order can be accepted and delivered and we will notify you if and when we accept your Order.
3.3 What Happens Next
3.3.1 Once payment has been received by Us we will confirm whether your Order has been accepted by contacting you at the contact address you provide in your Order form. It is only at this point that an Order is“accepted”.
3.3.2 In addition to your rights in law, we have a policy which allows you to cancel the Order for any reason up to the point at which the Goods are dispatched by us. Should you cancel your Order before we dispatch it we will refund in full the amount received from you within 21 days of the Order being cancelled. Credit card charges will be refunded on the same credit card only.
4.1 The price payable for Goods that you Order will be those applicable to an Order that we accept as notified to you;
4.2 In a Consumer Sale the price payable for the Goods shown on this Website includes VAT but excludes delivery charges.
4.4 Delivery charges are shown separately when ordering your Goods and must also be paid in advance;
4.5 Prices are subject to change without notice but changes will not affect Orders which we have already accepted;
4.6 Despite our best efforts, some of the items listed on the Website may be incorrectly priced, prices will be verified when we contact you to confirm whether or not we accept your Order; and
4.7 We are under no obligation to provide Goods to you at an incorrect (lower) price if the pricing error is obvious and could reasonably have been recognised by you as a pricing error.
5. Right for you to Cancel
5.1 Notwithstanding clause 3, you may also cancel your Order at any time up to the end of the seventh (7) Working Day from the date you receive the ordered Goods PROVIDED THAT:
5.1.1 Those Goods remain unopened and sealed in their original packaging in a condition suitable for re-sale;
5.1.2 To cancel your Order you must notify Us in writing;
5.1.3 If you have received the Goods before you cancel your Order then you must send the Goods back to Our Contact Address at your own cost and risk within 21 days of cancellation.
5.2 Once you have notified Us that you are cancelling your Order, any sum debited to Us from your credit or debit card will be re-credited to the same card as soon as possible after the Goods are returned to us in good condition.
5.3 The Goods in question must be returned to Us within 30 (thirty) days of your cancellation notice and must be received by Us in the condition they were in when delivered to you, unopened and sealed in their original packaging in a condition suitable for re-sale. Then, we will re-credit you within 7 (seven)days. We shall be entitled to recover any direct costs of having to recover the Goods from you and may set such costs off against the amount to be re-credited to you. For example, if the costs of returning the Goods to you exceeds the amount paid by you, you will owe Us the cost of returning the
Goods, less the amount you have already paid.
6. Cancellation by Us
6.1 We reserve the right to cancel the Contract if:
6.1.1 We have insufficient stock to deliver the Goods you have ordered;
6.1.2 We do not deliver to your area or country; or
6.1.3 If one or more of the Goods you ordered was listed with incorrect product information, price, and/or description for whatever reason;
6.1.4 If we have reason to believe that you will fail to pay for the Goods or that you will not comply with these Terms (or any of them).
7. Delivery of Goods to you
7.1 Once you Order has been accepted, we will deliver the Goods ordered by you to the billing address you give Us at the time you make your Order.
7.2 We will contact you within 30 days of receipt of your Order. Our commitment to you is to fulfil any Order which is accepted within 30 days of receipt. If your Order is accepted you will receive an email headed “acceptance of Order”. There is no contract to supply the Goods until we have accepted your Order.
7.3 In the event that the Goods are damaged during transit you must notify us of the damage within 24 hours of delivery. We need to be notified within 24 hours in order to enable us to claim on the insurance policy and provide the benefit of it to you. You accept that that this clause is reasonable.
7.4 Risk in the Goods passes when they are despatched by Us. Title to the Goods passes when they have been delivered to you.
7.5 A signature is required to confirm receipt at the time of delivery.
7.6 If you are not a Consumer, you agree to keep accurate and up to date records, at your own cost, to enable the Goods to be traced to those to whom you have supplied the Goods and you will use your best endeavours to place a similar condition on those who buy the Goods from you or put in place a system so that for any product safety notices or product recall the Goods can be traced to end users.
7.7 Orders placed on this Website can only be delivered to addresses in the UK unless we expressly agree otherwise in writing before accepting your Order
8. Liability and Limitation
8.1 If we do not deliver or if the Goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify Us in writing of the problem within a reasonable period from the time of delivery.
8.2 It is your responsibility to inspect the Goods for any damage or defect within seven (7) working days of delivery.
8.3 If you notify a problem to Us under a Contract, Our only obligation will be, at Our option;
8.3.1 to make good any shortage or non-delivery or incorrect delivery; or
8.3.2 to replace or repair any Goods that are damaged or defective; or
8.3.3 to refund to you the amount paid by you for the Goods in question.
8.4 We will not be liable to you for any indirect or consequential loss, damage or expenses ( including loss of profits, business or goodwill) howsoever arising out of any problem you notify to Us under this condition
8.5 Our liability in connection with any Goods purchased through this Website is strictly limited to the purchase price of those Goods.
8.6 We offer 12 months warranty in respect of the Goods.
8.7 You acknowledge and accept that save as expressly stated on Our Website we give no warranty either express or implied as to the quality and/or suitability of the Goods.
8.8 Nothing in these Terms shall act to limit Our liability for death, personal injury, fraudulent misrepresentation or anything else for which it would be illegal for Us to limit or exclude, or attempt to limit or exclude, our liability.
Unless otherwise expressly stated in these terms and conditions, all notices from you to Us must be in writing and sent to Our Contact Address.
10. Events beyond Our control
We shall have no liability to you for any failure to deliver Goods you have ordered or any delay in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these Terms is unenforceable (including any provision in which we exclude Our liability to you) the enforceability of any other part of these Terms will not be affected.
13. Returns procedure
You acknowledge and agree to be bound by the terms of Our Returns Procedure.
14. Governing law
This Contract shall be governed by and interpreted in accordance with English law and both parties submit to the exclusive jurisdiction of the English Courts.
15. Entire Agreement
15.1 These Terms, together with the Order Our Disclaimer, Return
relating to the supply of the Goods to you by Us.
15.2 You acknowledge that, in entering into a Contract, you have not relied on any representation, undertaking or promise given by Us to you or implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms or in a separate written communication from Us clearly saying that the relevant communication is a terms of the Contract.