At Hp distributing inc we are committed to getting your order safely to your doorstep as fast as possible and at minimum cost. For all other shipping methods and destinations please visit our shipping information page.
Depending on the item(s) you purchase on Hpdistributinginc.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
You will be provided with the total shipping cost for your order during Checkout.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Three Day Ground, Second Day Air or Next Day Air service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) PST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
No returns will be accepted without prior authorization. To request a Return Authorization Number for any warranty product please call us at 310-324-5301 310-324-5301 , or you can fax us at 310-324-4166. In the first 14 days returns can be for replacement, refund, or merchandise credit. Shipping charges are not refundable. All items must be shipped freight prepaid and double-boxed with the Return Authorization number displayed on the exterior. All warranty items will be returned freight prepaid. A copy of the Hpdistributinginc.com invoice must be included with all returns for credit and will be subject to a restocking fee of 15%, minus shipping and handling. Merchandise must be new, unopened, and uninstalled to be eligible for a refund or exchange. Returns will be credited at the price paid on the invoice (less any restocking fee). If no invoice/receipt is included with the return, Hp distributing inc will issue credit at the current selling price or the price at the time of sale, whichever is lower. All items must be returned complete and with all original parts/documentation. Any missing parts or damaged packaging will be deducted from amount credited. Items returned with missing accessories (i.e. remote controls, wire harnesses, etc.) are subject to a charge for the replacement of these missing items. Items returned physically or cosmetically abused will not be accepted for credit. If defective, product will be repaired and returned in the same cosmetic condition in which it was received by us.
All products sold by Hpdistributinginc.com are new, first quality (never seconds) brand name merchandise. We do offer factory reconditioned items, the condition of those items are marked as factory reconditioned and they all offer a limited warranty.
Hpdistributinginc.com will honor a full one year limited warranty on all brand new items.
All warranty claims must be made through Hpdistributinginc.com customer service. If for any reason you are not satisfied with your purchase please contact Hpdistributinginc.com either by e-mail customerservice@Hpdistributinginc.com, or by phone 310-324-5301 for disposition.
All new products unless otherwise noted carry a one year limited warranty from Hpdistributinginc.com, refurbished and open box products carry 90 days limited warranty. Depending on the manufacturer and the defect, the product may be repaired, replaced, or refunded. The customer is responsible for shipping charges on defective merchandise to our company or the manufacturer.
Hpdistributinginc.com warranty is voided if specific serial numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is also voided due to user abuse, misuse, defacing, and improper operation or installation.
The warranty does not cover:
Hpdistributinginc.com defines abuse as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back plates.
Blown, burned, and other abused subwoofers and speakers are not covered. Submitting any of the above will be considered out of warranty.
Hpdistributinginc.com shall not be held liable for incidental loss of use, installation or removal and reinstallation charges associated with defective or returned product. Products that have been improperly installed may not be covered by this or any other warranty.
Products damaged due to improper or inadequate packaging when returned are not granted warranty coverage.
Shipping costs to our company are the responsibility of the customer for repairing/replacing products under warranty.
Replacements are available for a limited number of manufacturers and are provided at the discretion of Hpdistributinginc.com.
Limited 30 Day Return Policy on Speakers and Subwoofers
Speakers and subwoofers that have been abused or misused are ineligible for warranty replacement. Abuse and misuse as defined by Hpdistributinginc.com includes but is not limited to:
Speakers and subwoofers that have been abused or misused and are considered out of warranty will be returned at the buyer’s expense.
Dead on Arrival Claims:
Disclaimer of warranty for Hpdistributinginc.com website
We provide our website and its contents on an "AS IS" basis and make no warranty or representation regarding any Product, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.
Errors on our website
Despite our efforts to ensure that the information on our website is accurate complete and current, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.
Limitations and exclusions
In no event shall Hpdistributinginc.com, their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.
We are unable to refund any online purchase from the time your order is placed (when you click the Submit Order button) until your Product is received by you and returned to us. If you are not completely satisfied with your purchase after receiving your Product, please review our return policy to determine your preferred method of return. To cancel your order, please call our customer service department at 310-324-5301
We will NOT cancel orders via email requests.
All product names and company logos mentioned herein are the trademarks of their respective owners.
All content on this site is the property of Hpdistributinginc.com or its content suppliers and protected by U.S. and international copyright laws. Users of this site may use the content and software on this site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.
Models, features, pricing, terms and conditions of sale are subject to change without notice.