All returns must be announced within 1 week (upon receipt of item).
We guarantee each item we sell for authenticity and condition, as represented in our descriptions and photographs. We offer a seven-day return privilege, with a full refund of the purchase price and shipping/packing costs, if there is a marked discrepancy between the item you receive and the item as described in the listing online.
If the item's condition is as it was represented in the listing, but you are not happy with your purchase for whatever reason, we'll be able to refund the purchase price (not the shipping/packing costs) less a 20% restocking fee as long as you let us know within that seven-day time period. Refunds will be made upon receipt and inspection of the item and will be made in the manner in which payment was received (with the exception of money orders and cash payments which will be refunded by check).
Lost or Damaged Items: Unfortunately, boxes are occasionally lost, damaged or go missing during transit. In the event of loss or item damage, we are required to notify the carrier so that a trace can be started. Following their procedure, the insurance claim can usually be filed no sooner than one (1) month after the carrier has started their trace of the package. The customer will be refunded only after the insurance claim has been completed which may take a few months.