Q: Do you have this item in different part, make, model or colors?
A: USASuperSale carries one of the most extensive selections of factory original equipment, but our sell-through rates are very rapid. Virtually 100% of product that is in stock has a live listing at all times. If the item is not listed in an eBay auction or in our eBay store, then we do not have it in stock. We are constantly adding new product and lines. We are able to get a lot of OEM parts, and are working as fast as we can to get it all out there to the public. Please feel free to use our website search tools by clicking the link below and checking often for any updates:
http://stores.channeladvisor.com/USASUPERSALE Q. Will this part fit different years and models?
A. Yes, they may. We only state in the ad what information we have been sent with the product. The best way to verify if something will fit is by taking your VIN # from your vehicle and calling the local dealership with the OEM part number in the ad. They will be able to tell you for sure if it will work from the software they have been provided with from the manufacturer.
Q. The color in the picture is different than mine. Why?
A. Please do not go by a picture to determine if a part is the correct color. Take the OEM part number in the ad and your VIN# from your vehicle and call the dealership, they will tell you if it will work and, if not, what will. This will save a lot of expense on your part if it doesn’t work.
Q: How can I return a product? Do I need a RMA #?
A: Our return policy is clearly stated on the policy tab. If for any reason you need to return a product, you may do so by sending it back to us at: USASuperSale, 4216 Tennyson St, Houston TX. 77005. Please include a reference to the order number and a note explaining your reason for returning the item. All items are processed by our returns team within 2 business days of receipt. Your purchase will be refunded via the method that you originally paid unless otherwise requested. S/H is not refundable unless product is deemed defective, specifically not as described, or the incorrect item was shipped to you. You do not need an RMA number for returns to USASuperSale.
Q: What if I need to exchange an item for a different color or side?
A: Since our inventory fluctuates so rapidly, we cannot always guarantee availability of products for exchanges. To request an exchange, send your item back to USASuperSale, 4216 Tennyson St, Houston TX 77005. Along with your returned item(s), include the following: A note specifying your exchange request. A check or money order for $10.00 to cover the s/h of the new item to you. We will always do our best to accommodate your request. In the event that the item you have requested is not available, we will process your item as a return and notify you that your included s/h check has been voided and disposed of. Q: How long can I wait to pay for my item?
A: From the moment of your purchase you have exactly 15 days to complete payment. On the 15th day, we must cancel the transaction, re-post the item for sale. Please note: if you are waiting on multiple items, your checkout must be completed within 15 days of your FIRST item being bought.
Q: I am purchasing other items - does USASuperSale offer combined shipping discounts?
A: Not at this time. Shipping and packaging keep rising and we are not highering our shipping along with it, so we are unable to offer the shipping discount.
Q: How much is shipping for this item?
A: Shipping and handling rates are dependent upon the type of product as well as the shipping method you choose during checkout. For exact s/h rates on your item(s), please refer to the description of each item.
Q: Can I buy if I live outside of the U.S.?
A: Please check the individual product listing for restrictions, as some product is specifically prohibited from being shipped internationally - and this WILL be notated in the description of the auction. If not specifically noted otherwise, USASuperSale can now ship product to the following countries: Anguilla, Antigua, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, British Virgin Islands, Canada, Cayman Islands, Denmark, Dominica, Dominican Republic, Finland, France, Germany, Greenland, Hong Kong, Iceland, Ireland, Japan, Luxembourg, Netherlands, New Zealand, Norway, Mexico, Portugal, Spain, Sweden, Switzerland, United Kingdom, US Virgin Islands. Q: How do I contact USA SuperSale?
A: If you cannot find answers to your questions here, please feel free to e-mail us or call us at 832-496-4279. Please be sure to reference the item number that you are buying with all correspondence. 4216 Tennyson St, Houston TX 77005 |