Ready to get a kilt?  Please measure correctly!
Need to make an return/exchange? Scroll down for info.

All orders are processed thru our website store- even if you are mailing payment.

Payment: We accept personal checks (held for clearance) & money orders made out to StillwaterKilts.com. Payment must be in US Dollars- and drawn from a US bank. We can not accept any foreign checks or money orders, this includes Canadian Postal money orders. You can pay online by VISA, MasterCard or PayPal thru our online store. We can also do direct wire transfers. We also accept Google Checkout for store orders, eBay prohibits Google Checkout for eBay purchases (probably because eBay owns PayPal...)

Never e-mail us your credit card number.
Your e-mail does not have the same security features that our website does.

Phone orders: If you are ordering by phone because you are not comfortable using your credit card on the internet, please note that we use web-based card processing, which means we will be entering your card info on the internet. It is actually safer to order online, where even we do not see your credit card info. Our website ordering is safe and secure. You can of course pay by check, we like that! (less bank fees for us)

Shipping: We ship promptly via USPS Priority Mail. Large orders are shipped ground. We cannot refund shipping costs, or assume liability for shipping carrier delays/errors. Need it faster? Talk to us BEFORE you place your order and we can let you know what options might be available. We cannot modify the shipping method after an order is placed.
 
Are you ordering from outside the USA?  We have shipped kilts & accessories all over the world- even to Scotland! We currently offer service to Canada, UK/Europe, Australia/New Zealand, South America and Japan. We do not accept checks/money orders from outside the US (see above). Purchaser is responsible for all customs fees, we will declare correct value on all customs forms. Our web store is configured for USPS International Priority Mail, we also offer USPS First Class International (lower price) by request (for orders weighing up to one pound). If you desire First Class, please contact us before you place your order.

Group Orders: If you have a band, wedding party or other group that needs matching kilts, we can offer favorable terms. Please contact us well in advance of when you will need them.

Returns/exchanges: Order with confidence- You can return or exchange any item we currently sell for 30 days after date of purchase. Kilts must still have temporary pleat stitching intact, unless return is due to manufacturing error. Closeout/discontinued/irregular items are not always eligible for refund/exchange, please contact us if you have any questions. Buyer is responsible for postage in most cases. Returns after 30 days are at our discretion, and may be subject to a restock fee.
The fastest way to do a size exchange is to simply order another kilt as a separate transaction, (so it can ship right away) and send the first kilt back for a refund.