Ready to get a
kilt? Please measure correctly!
Need to make an return/exchange?
Scroll down for info.
All orders are processed thru our
website store- even if you are mailing payment.
Payment: We accept personal checks
(held for clearance) & money orders made out to
StillwaterKilts.com. Payment must be in US Dollars- and drawn from a US
bank. We can not accept any foreign checks or money orders, this
includes Canadian Postal money orders. You can pay online by VISA,
MasterCard or PayPal thru our online store. We can also do direct wire
transfers. We also accept Google Checkout for store orders, eBay
prohibits Google Checkout for eBay purchases (probably because eBay
Never e-mail us
your credit card number.
Your e-mail does not have the same
security features that our website does.
Phone orders: If you are
ordering by phone because you are not comfortable using your credit
card on the internet, please note that we use web-based card
processing, which means we will be entering your card info on the
internet. It is actually safer to order online, where even we do not
see your credit card info. Our website ordering is safe and secure. You
can of course pay by check, we like that! (less bank fees for us)
Shipping: We ship
promptly via USPS Priority Mail. Large orders are shipped ground. We cannot refund
shipping costs, or assume liability for shipping carrier delays/errors. Need it faster? Talk to us BEFORE you place your order and we can let you know what options might be available. We cannot modify the shipping method after an order is placed.
Are you ordering from outside the
USA? We have shipped kilts & accessories all over the
world- even to Scotland! We currently offer service to Canada,
UK/Europe, Australia/New Zealand, South America and Japan. We do not
accept checks/money orders from outside the US (see above). Purchaser
is responsible for all customs fees, we will declare correct value on
all customs forms. Our web store is
configured for USPS International Priority Mail, we also offer USPS
First Class International (lower price) by request (for orders weighing up to one pound). If you desire First
Class, please contact us before you place your order.
Group Orders: If you
have a band, wedding party or other group that needs matching kilts, we
can offer favorable terms. Please contact us well in advance of when
you will need them.
Returns/exchanges: Order with
confidence- You can return or exchange any item we currently sell for
30 days after date of purchase. Kilts must still have temporary
pleat stitching intact, unless return is due to manufacturing error.
Closeout/discontinued/irregular items are not always eligible for
refund/exchange, please contact us if you have any questions. Buyer is
responsible for postage in most cases. Returns after 30 days are at our
discretion, and may be subject to a restock fee.
The fastest way to do a size exchange
is to simply order another kilt as a separate transaction, (so it can
ship right away) and send the first kilt back for a refund.