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If you need to contact us, please use
the following email address's below:
General sales questions, or looking for specific items:
julie@makeyourowngoldbars.com
Shipping & tracking
information:
julie@makeyourowngoldbars.com
Problems with checkout or
the webstore in general:
julie@makeyourowngoldbars.com
Me directly:
julie@makeyourowngoldbars.com
We would love to hear your
comments and suggestions, so please feel free to contact us!
Snail Mail:
Julie Hamilton
16027 Brookhurst St. Ste G #201
Fountain Valley Ca 92708
(714) 848-5424
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Payment Methods & Terms |
| Currently we accept PayPal,
MasterCard, Visa, Money Orders, Cashier's Checks, and cash. We DO NOT
accept personal checks. Payments sent by mail should be postmarked no
more then 5 business days after the item is purchased, and should
include your full name, shipping address, invoice number, and your
e-mail address (a printout of the checkout email is best). Please note,
we do not have any control over whether your credit card is accepted or
not. We cannot enter the card number manually for you. If your card is
declined you must pay by another method.
Special note: Any items
purchased within 48 hours of each other will automatically be combined
by our checkout system (up to 20 items). |
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Shipping & Tracking |
| During checkout you will
be able to select from shipping methods available to you based on the
items in your invoice as well as optional insurance. When applicable, a
tracking number or delivery confirmation number will be sent to the
PayPal address used to purchase the item, or email address provided with
your mailed in payment. Our checkout system will combine all items
purchased with 48 hours of each other and shipping based on the highest
first item. Each additional item will be charged a reduced amount
(approx 60% discount on shipping for each additional item*). Items not
appearing on your invoice will not be eligible for shipping discounts.
Our items generally ship in 2-5 business days. If we didn't answer your
questions here, please e-mail
julie@makeyourowngoldbars.com. Please note, we do not allow pickups. All
items must be shipped. |
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International Orders |
| Due to the extended
paperwork and processing which must be done, international orders take
2-10 business days to process. In some cases (especially when shipping
to remote locations), USPS will hold items at a clearing house until
such time as they have enough packages going to that location to warrant
a shipment. If you feel your item has been delayed, please contact
julie@makeyourowngoldbars.com
so that we can look into it for you. Additionally, you are responsible
for ensuring that the item you are ordering is legal for your country.
We are not responsible for items withheld by customs. |
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Refunds, Exchanges, & Returns |
| We want you to be happy
with your purchase. We allow a 2 day inspection period for you to check
your item over. If you need to return your item because the item is
defective or is not the advertised item, please contact us within those
2 days. All returned items must be in their original packaging with any
documents or accessories that came with the item, and must be in
undamaged, like new condition. We will not warranty an item which has
been misused (misused is defined as use of an item outside what the
manufacturer designed it for). You are responsible for return shipping
to us, we will gladly pay the return shipping for your replacement. All
refunds will be less shipping & handling charges. |
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Everything You Need to Know |
| By buying this item you
are agreeing that you are not in any violation of any local, state, or
federal laws which govern your area. |
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| * Discount percentage
is a sliding scale based on items ordered. The smaller the item, the
more of a discount the system will give. Small items get approx 60% all
the way down to 30% for larger items. |
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