Information by Department
Q: What shipping options can you provide me?
A: Fed Ex, UPS, USPS Domestically and Fed Ex or USPS Internationally.
Express service is available with the United States.
Q:Why did my tire rate equal the wheel rate?
A: Some tires are wire bead and can not be folded so they are put in a wheel box.
Q:My package arrived Damaged, What do I do first?
A:Should a shipment arrive damaged or incomplete, please protest to the delivery person and file an immediate claim with the shipper. To file a claim, a representative of the agency must inspect the package in its original condition. Please note that all shipping damage claims are paid by the shipping company, not Online Bikesource. If any further assistance is needed please contact a Online BikeSource Customer Service Representative.
Q:If I Select two day air, how long with it take to process my order before it ships?
A:Most orders are shipped complete within 24-48 business hours of receipt of order.
*Due to the many Made-In-USA, high-demand, small-production items we carry, we may occasionally be out of stock on a particular model of an item. Happens to the best of us. On Domestic orders, we will backorder normal part orders and ship them when available (Generally, close out or no longer made products will be cancelled from your order and you will be notified) You will be advised at the time of your order as to the stock status of the item(s) you ordered. Products for International orders will not be backordered, the order will be held until all products are available (if necessary) and shipped complete. Custom bikes and custom wheels will take 4-8 days. Air Freight and other delivery options are available. For first time customers we ship only to the billing address. We do not ship to Hotel address’s. Please be careful in choosing your Shipping method/amount. If you choose an incorrect Shipping amount based on destination or order total, your shipping amount we will default to the least expensive alternative and your order will be shipped.
Warranty and Returns Department
Q: What warranty rights do I have?
A: Online Bikesource extends each Manufacturer’s Warranty to the original purchaser for original merchandise only. Manufacturers’ policies and procedures may vary; freight in both directions is not covered. Call us for specific instructions if you have a product you believe merits warranty return.
* At Online BikeSource we do our absolute best to get your order
to you complete, undamaged, and 100% correct! If a mistake has been made
regarding your purchase (incorrect item or missing item), please observe
the following procedure. Call or go on line to obtain a RA# from a customer
service representative, and then please return to:
The RA# must be on the outside of the package, otherwise your package will be refused.
Custom special order items, food products, videos, or close-out items cannot be returned. Labor charges are not refundable on purchases involving custom wheel or bike assembly. Make certain you have made a intelligent purchase decision. Please use our sales staff to help you make these decisions wisely.
All returns for refund, exchange, or replacement must be returned within 30 days in an unused and or uninstalled condition. Please use and include all the original manufacturer’s packaging and your receipt or other proof of purchase. We cannot accept returns on used merchandise for other than Authorized Warranty.
All returns must be shipped pre-paid; we do not accept CODs or send call tags. BUT, if we were at fault, we will happily refund your actual ground shipping costs (not including handling, packaging or other fees). Overnight, 2nd Day or other premium shipping options are not reimbursable, so ship ground.
You may return any item within 30 days for a refund, as long as it’s unused/uninstalled and in its original packaging. A 15% restocking fee may be applied, except in case of shipping error. Please allow two billing cycles for refunds to appear on your credit card statement. Orders paid by check or money order will be refunded by check.
You may also return items for exchange, provided they are unused/uninstalled and in original packaging. If there is a price difference in your exchange, you may use a credit card or money order. You may also return an item for store credit to be held for a future purchase from Cambria Bicycle Outfitter. If the exchange is not the result of an error on our part, normal shipping charges apply. Your RA# must be on the outside of the package, otherwise your package will be refused.
Customer Service Department (payment, contacting, procedures)
Q: I want to pay by paypal but it is denying me due to a bad email address?
A: Call us if you can and we will manually push you through. (888)BIKESOURCE
Q: What are your business hours?
A: 8-6pm PST M-F
*Contact us for any reason during business hours and we would be happy to help you in any way that we can.
* Online BikeSource does not rely on email due to the large amount of SPAM, Ad, and Security programs in place in most email servers. We are not responsible if we did not receive your email or vice versa. When in doubt, give us a call toll free (888)BIKESOURCE